At Lubna Aromatics, every fragrance is handled with care and authenticity. Due to the personal nature of attars and perfumes, our refund policy is structured to ensure fairness and hygiene.

1. Eligible Returns

Refunds are accepted only if the product is:

• Unused
  
• Unopened
  
• In original packaging
  

Once opened or used, attars and perfumes cannot be returned or refunded.

2. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 48 hours of delivery with supporting images or videos. Once verified, an appropriate resolution will be provided.

3. Refund Processing

• Approved refunds are processed within 7–10 business days
  
• Refunds are issued to the original payment method
  
• Shipping charges are non-refundable
  

4. Non-Returnable Situations

• Used or tested fragrances
  
• Products returned without original packaging
  
• Returns requested beyond the stated timeframe
  

5. Assistance

For any refund-related queries, contact us at:

📧 info@lubnaaromatics.com | 📞 +91 7866054321